Clerk II

TX-HHSC-DSHS-DFPS•San Antonio, TX

9d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below. Under the direct supervision of the Director of Community Relations, the Clerk II, known as the Guest Relations Specialist, will assist in providing an array of exceptional services to customers at the Terrell State Hospital Welcome Center. This position will assist and facilitate the provisions of services offered on a day-to-day basis. The Guest Relations Specialist exercises independent judgment with moderate latitude in prioritizing duties, projects, and other assignments. Responsibilities include but are not limited to screening and responding to telephone calls from the public in a professional and courteous manner; handling and processing confidential information; screening and sorting mail and correspondence; coordinating and maintaining records within hospital data bases; and handling special projects as assigned. In addition, this position works on shift patterns as designated by the Director. (i.e., 8AM-5PM Monday thru Friday with alternating evening visitation coverage, weekends and holidays). Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
Knowledge of general clerical procedures, office administration, and of spelling, grammar, punctuation, and alpha and terminal digit filing systems.
Skilled in using a personal computer and accompanying software (Word, Excel, Outlook) and office equipment (fax, phone, copier, etc).
Ability to prepare and maintain records, files, and reports.
Ability to demonstrate intermediate skill level in creating Word documents, Excel spreadsheets, and database software skills.
Must conduct self at all times in a professional manner while interacting with internal and external customers and patients.
Ability to multi-task.
Ability to problem solve difficult or complex situations.
Ability to build rapport with LARs and other visitors.
One (1) year clerical experience required.

Nice To Haves

Two (2) years preferred.

Responsibilities

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Filing and maintaining file systems.
Preparing correspondence.
Maintaining logs.
Will be cross trained in every aspect of Welcome Center operations as well as department of Community Relations support functions as assigned by the Director of Community Relations and Volunteer Services.
Required to interface with both internal and external customers employing basic crisis counseling intervention skills and techniques if applicable.
Ability to work in a manner displaying respectfulness, courteousness, and with a positive professional attitude and demeanor.
Minimum amount of housekeeping duties are required of all Welcome Center staff.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.