Clerk Typist II - Front Office Associate
About The Position
Pathways Forward is seeking a professional, organized, and customer-focused Front Office Associate to join our Office Operations team. This position plays a vital role in creating a welcoming environment for consumers, visitors, and staff while ensuring the accuracy and integrity of agency records. The Front Office Associate provides administrative support across reception and medical records functions. You’ll serve as a key point of contact for our agency, ensuring smooth front desk operations while maintaining accurate and confidential client records. This position works on a rotating schedule in three areas: Primary Reception – Main point of contact for incoming calls and walk-in guests. Secondary Reception – Assists with call overflow, mail distribution, and document uploads. Medical Records – Scans, uploads, and prepares records while supporting clerical needs on the second floor.
Requirements
- High school diploma or equivalent required
- 6 months experience as Clerk Typist I
- Strong customer service, communication, and organizational skills
- Proficiency in Microsoft Office and electronic record systems (experience with OnBase preferred)
- Ability to handle confidential information with discretion
- Access to a vehicle required
- Act 33 & 34 clearances required
Nice To Haves
- Bilingual skills (highly desirable but not required)
Responsibilities
- Greet consumers, visitors, and applicants warmly and professionally
- Register consumers for appointments and notify appropriate departments
- Answer and route switchboard calls promptly
- Distribute incoming mail and process outgoing mail
- Maintain a clean and organized reception area
- Prepare and scan documents into the electronic records system
- Verify accuracy of records prior to shredding originals
- Assist staff with accessing and copying records
- Maintain supplies in common areas
- Provide clerical support and assist with copy projects
Benefits
- Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
- Flexibility: We value your work/life balance and work with you to accommodate your needs.
- Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
- Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for bilingual/ASL skills.
- Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
- Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
