Client Access Representatives - (Columbia, Moberly, Boonville)

Brightli•Boonville, MO

About The Position

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health! As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Requirements

A high school diploma or equivalent
Previous customer service experience (preferred)
Proficiency in Microsoft Office Suite
Strong computer skills
Excellent typing skills
Exceptional organizational skills

Nice To Haves

Previous customer service experience (preferred)

Responsibilities

Provide exceptional customer service to all clients, staff, and leadership team members
Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
Schedule and reschedule client appointments as needed
Complete client intake paperwork accurately and efficiently
Collect client cost shares for appointments
Work with providers to manage cancellation lists and reschedules
Maintain and update provider cancellation lists
Accurately complete daily deposit logs
Scan documents into client charts

Benefits

Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within