Client Access Representative

Brightli•Hannibal, MO

23d•Onsite

About The Position

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team at Centerstone as a Client Access Representative! As a Client Access Representative, you’ll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You’ll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills. Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Join us in making a difference in the lives of individuals who seek our services! Position Perks & Benefits: Employee benefits package - health, dental, vision, retirement, life, & more Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees Company-paid basic life insurance 29 Days of PTO for Full-Time employees Emergency Medical Leave Program Flexible Spending Accounts – healthcare and dependent child-care Health & Wellness Program Employee Assistance Program (EAP) Employee Discount Program Mileage Reimbursement (when applicable)

Requirements

High school diploma or GED required.
Excellent oral, written, and interpersonal communication skills.
Strong customer service orientation.
Ability to multitask while maintaining a team player mentality.
Excellent organization and typing skills.
Reliable transportation to the assigned area.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
Schedule clinicians' appointments and confirm client benefits and eligibility.
Manage appointment changes, cancellations, and no-shows according to the established process.
Work with clients, families, and staff to resolve any problems during the visit.
Request, prepare, and ensure the completeness of client health records.
Collect payments, provide receipts, and ensure transactions are accurately recorded.
Verify and coordinate client referrals.
Manage the electronic medical records system effectively.
Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
Participate in quality improvement programs and service monitoring initiatives.
Perform additional duties and projects as assigned by leadership.

Benefits

Employee benefits package - health, dental, vision, retirement, life, & more
Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement (when applicable)
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness