Client Access Specialist - Evenings

Cleveland Rape Crisis Center • Cleveland, OH

1d • $41,000 - $45,000 • Hybrid

About The Position

This position is responsible for providing 24-hour survivor support services on Cleveland Rape Crisis Center’s crisis hotline, chat, and text line, as well as in-person care in hospitals and police stations. Client Access Specialists ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, 24/7 access to trauma informed support, education, crisis stabilization, and follow up services. This position is also responsible for completing initial intake, scheduling, and offering resources relevant to individual need. In addition to the normal shifts, the incumbent is required to participate in regular monthly team meetings that may be held in the evenings or on weekends. Before beginning the assigned shift, this person will go through 120 hours of training. Training will be hybrid (in-person/virtual). Training will be 4 weeks in length and primarily held during the day (9a – 5p).

Requirements

• Associate’s degree in criminal justice, psychology, social work required
• 1 year of experience working on a crisis hotline or related work with survivors of trauma
• Valid driver’s license and reliable transportation
• May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position

Responsibilities

• Offer confidential, trauma informed services to all survivors and co-survivors contacting the crisis hotline, chat, or text
• Respond in-person to emergency departments, police stations, social service organizations and other safe places in Cuyahoga, Lake, Ashtabula and Geauga counties to support survivors and co-survivors
• Demonstrate expert-level listening and communication skills to cultivate a safe physical and emotional environment for individuals seeking services
• Maintain accurate and up-to-date knowledge of all services and resources, both within and outside of CRCC
• Facilitate communication with law enforcement, medical professionals and others on behalf of the survivor
• Complete initial intakes for individuals seeking CRCC advocacy, trauma therapy, or case management services
• Increase client access to services through the coordination of transportation or language access, if needed
• Submit complete and accurate documentation of all services provided
• Ensure service coordination through timely and effective communication with team members
• Participate in regular monthly team meetings

Benefits

• Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities – for employees who meet benefits eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree