Client Account Manager

TimbukTech Inc•Canton, IL

About The Position

As an IT Business Consultant, you serve as the primary point of contact and “voice” of TimbukTech for your assigned clients. You build strong relationships, uncover business goals and challenges, and proactively guide clients toward technology solutions that drive their success. This role combines relationship management, strategic consulting, and light sales activities (e.g., building quotes and technology plans) to ensure client satisfaction, retention, and growth.

Requirements

Exceptional interpersonal and communication skills with a consistently positive, solution-oriented attitude
Ability to thrive in a fast-paced service environment where priorities shift quickly and the unexpected is common
Strong organizational skills with a proven track record of following through accurately and completing tasks on time
Eagerness to learn new technologies, applications, and industry trends
Proactive mindset: After mastering our operations, you’ll challenge the status quo and help implement innovative ways to better serve clients and the team

Nice To Haves

2–5+ years in account management, client relationship management, or a similar client-facing role (ideally in IT services, MSP, or consulting)
Hands-on experience with CRM software (e.g., Salesforce, HubSpot, ConnectWise, or similar) for tracking communications and opportunities
Demonstrated success in building and maintaining strong client relationships
Familiarity with IT concepts (e.g., hardware/software lifecycles, basic cybersecurity, cloud solutions) is a plus, though technical depth is provided by our support teams

Responsibilities

Act as the trusted advisor and main point of contact for clients, representing TimbukTech in all communications
Develop deep knowledge of each client’s business, goals, pain points, and growth opportunities through regular conversations
Conduct quarterly business reviews (QBRs/check-up meetings) to assess progress, identify emerging needs, and align IT strategies with business objectives
Visit clients periodically (on-site as needed) to strengthen relationships and spot opportunities firsthand
Collaborate with clients to create and implement technology roadmaps/replacement plans that support their long-term success
Identify opportunities to present solutions (hardware, software, security, cloud, etc.) that address challenges and enable growth
Build accurate quotes, proposals, and recommendations in partnership with technical teams
Attend local community events, Chamber of Commerce meetings, and networking opportunities to represent TimbukTech and expand our presence
Work closely with internal teams to develop best practices, improve service delivery, and ensure seamless client experiences
Track client interactions, opportunities, and progress using CRM tools