Client Account Support Lead Analyst - Cigna Healthcare - Remote

Cigna Healthcare

1d • Remote

About The Position

Lead the way. Deliver excellence. As a Client Account Support Lead Analyst, you’ll oversee the full client onboarding journey. You’ll drive key conversations, secure essential setup details, and deliver clear, persuasive implementation plans. You’ll ensure smooth transitions for new and renewing clients and confidently present timelines in finalist meetings. You’ll lead initiatives that strengthen team outcomes. What you’ll do: Own a book of business and lead the full implementation lifecycle for Client Operations. Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications Create and maintain Administrative Summary and Structure documents. Collaborate with Sales to submit non‑standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design Lead a cross‑functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables.

Requirements

• High School Diploma or GED required.
• 3+ years of work experience with Healthcare and Benefits Management products, required
• 3+ years of external client‑facing experience in account management, client services, sales, and/or implementation, required
• 3+ years of experience successfully managing projects and/or stakeholders required; PMP/Six Sigma, preferred
• Strong analytical skills, with the ability to identify root causes and solve complex problems, required
• Proficiency with multiple software and system-based applications, including database and spreadsheets (Salesforce, Word, Excel, PowerPoint, tracking systems), required
• Strong verbal and written communication and organizational skills to effectively engage with all levels and functions across the organization, required
• 3+ years of proven experience presenting to and communicating with external clients and producers, required
• External applicants must have prior experience with "The Cigna Group"
• Willingness to work a flexible schedule as needed to accommodate business needs, required
• Ability to travel 25%, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree, preferred
• PMP/Six Sigma, preferred

Responsibilities

• Own a book of business and lead the full implementation lifecycle for Client Operations.
• Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications
• Create and maintain Administrative Summary and Structure documents.
• Collaborate with Sales to submit non‑standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design
• Lead a cross‑functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling
• Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED