Client Accounts Representative

Medical Associates • Dubuque, IA

5d

About The Position

Medical Associates is looking for a Client Accounts Representative. This role will be responsible for handling all billing aspects of Occupational Health clients’ accounts.
Schedule: This is a 40 hours per week position working Monday - Friday 8:00am - 5:00pm

Requirements

• Experience: One to three years of similar or related experience
• Education: Equivalent to a high school diploma or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important in fostering sound relationships with other entities (companies and/or individuals).

Responsibilities

• Evaluate and handle all Tri-State Occupational Health (TSOH) clients’ billing account needs, address client billing questions, adding/removing charges, while working closely with TSOH Business Office Coordinator and appropriate managers to resolve clients’ billing discrepancies by adding and/or removing charges.
• Handles the Collections process of clients’ billing accounts; including but not limited to contacting clients to collect delinquent payments, proactively auditing and working client invoice balances in effort to keep accounts current, maintaining and updating demographic information, and perform all other client related account maintenance activities.
• Occasionally post client payments. Review client payments making necessary contract adjustments, including but not limited to processing refunds. Maintain current notes and comments on clients’ accounts.
• Handles all client invoices, ensuring accuracy and timely mailing. Works with clients on identifying related issues and preparing corrected invoices.
• Complete all other assigned projects and duties.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED