Client Advocate II

Catholic Charities of the Archdiocese of St Paul and Minneapolis•Maplewood, MN

11d•$19 - $21

About The Position

Catholic Charities Twin Cities is seeking a reliable, team-oriented, creative, and self-sufficient to join our Family Services Center team. Our Family Services Shelter provides up to 120 consecutive nights of shelter for Ramsey County families, along with activities for children, tutoring, and resources. Under general supervision, the Client Advocate II ensures a clean, safe, and secure environment by providing customer service and referral information across a variety of topics, including housing, employment, and healthcare. This position de-escalates crisis situations using conflict resolution skills, checks all client belongings for prohibited items, documents incidents, and collaborates with staff to ensure consistent communication about client and program needs. The Client Advocate II ensures that all rules and policies are consistently enforced.

Requirements

Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.
High School Diploma or equivalent required.
Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.
Commitment to trauma-informed care, harm reduction, and housing-first principles.
Strong interpersonal and communication skills.
Ability to remain calm, professional, and empathetic under pressure.
Flexibility to respond to changing needs in a fast-paced environment.
Basic computer proficiency, including familiarity with Windows-based programs.

Nice To Haves

Prior experience in a Shelter or Drop-In Center a plus.

Responsibilities

Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.
Encourage clients toward next steps in their housing plan while respecting client choice and dignity.
Maintain a safe and welcoming environment by monitoring common areas, completing safety rounds, and addressing concerns.
Respond to crises and incidents using de-escalation and conflict resolution skills.
Complete and submit incident reports related to chemical use, threats, safety concerns, or program rule violations.
Serve as a Mandated Reporter and follow all reporting requirements.
Accurately collect, enter, and manage client data in the system of record.
Complete client intakes, enrollments, and exits in accordance with program requirements.
Enforce shelter and drop-in center rules and policies fairly and consistently, balancing accountability with empathy.
Assist with daily operations including client check-in, belongings storage, laundry, meal service (drop-in center), and ensuring facility cleanliness.
Check clients’ belongings for prohibited items at entry to support safety.
Work closely with supervisors, case managers, and community partners to support client housing goals.
Participate in team meetings, trainings, and mentorship to strengthen shelter practices.
Contribute to program development and quality improvement efforts as assigned.
Other duties as assigned