Client Advocate II
About The Position
Catholic Charities is seeking a dynamic and self-motivated individual who is compassionate, trauma-informed, and culturally aware to serve as a Shelter Advocate II at our St Paul Opportunity Center location. Under general supervision, the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment. Staff build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, and healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.
Requirements
- Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.
- High School Diploma or equivalent required.
- Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.
- Commitment to trauma-informed care, harm reduction, and housing-first principles.
- Strong interpersonal and communication skills.
- Ability to remain calm, professional, and empathetic under pressure.
- Flexibility to respond to changing needs in a fast-paced environment.
- Basic computer proficiency, including familiarity with Windows-based programs.
Nice To Haves
- Prior experience in a Shelter or Drop-In Center a plus.
Responsibilities
- Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
- Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.
- Encourage clients toward next steps in their housing plan while respecting client choice and dignity.
- Maintain a safe and welcoming environment by monitoring common areas, completing safety rounds, and addressing concerns.
- Respond to crises and incidents using de-escalation and conflict resolution skills.
- Administer Narcan and other harm-reduction interventions as required.
- Complete and submit incident reports related to chemical use, threats, safety concerns, or program rule violations.
- Serve as a Mandated Reporter and follow all reporting requirements.
- Accurately collect, enter, and manage client data in the system of record.
- Complete client intakes, enrollments, and exits in accordance with program requirements.
- Enforce shelter and drop-in center rules and policies fairly and consistently, balancing accountability with empathy.
- Assist with daily operations including client check-in, belongings storage, laundry, meal service (drop-in center), and ensuring facility cleanliness.
- Check clients’ belongings for prohibited items at entry to support safety.
- Work closely with supervisors, case managers, and community partners to support client housing goals.
- Participate in team meetings, trainings, and mentorship to strengthen shelter practices.
- Contribute to program development and quality improvement efforts as assigned.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
