Client Advocate

Barasch & McGarry•New York, NY

2d•$55,000 - $75,000•Hybrid

About The Position

The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements. Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence. Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area. Perform other duties as assigned.

Requirements

Bachelor’s degree preferred, not required
2+ years client-facing experience preferred
Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment
Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey
Excellent Verbal + Written Communication
Technology Adaptability; Comfortable Learning New Platforms and Tools
Ability to work cross-functionally
Team-oriented with strong ethical conduct
Must work on-site Monday–Thursday; Friday optional remote

Responsibilities

Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.
Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
Accurately record and maintain case information in internal systems.
Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement.
Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals.
Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work.
Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
Maintain workflow discipline and contribute to process consistency.
Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations.
Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress.
Communicate progress, challenges, and client insights to leadership.
Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
Perform other duties as assigned.