Client Audit Project Lead - Remote

The Cigna Group

1d • Remote

About The Position

The job profile for this position is Operations Advisor, which is a Band 4 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.
In this role, you will lead external client audit projects end to end, strengthen partnerships with audit firms and internal leaders, and turn audit insights into practical improvements across the enterprise. You will bring calm structure to complex requests, communicate clearly, and help raise our external client audit pass rate through smart, consistent execution.

Requirements

• High School Diploma or G.E.D.
• 3+ years of experience leading projects and/or operations work that involves cross-functional coordination, deadlines, and stakeholder communication.
• Ability to manage multiple audit requests at once while staying organized and detail-oriented.
• Strong written and verbal communication skills, including the ability to explain complex topics in plain language.
• Comfort working with process, quality, and performance data to identify trends and improvement opportunities.
• Proven ability to build trust and collaborate with partners across levels and teams.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Experience supporting external audits, claims operations, quality programs, or regulated data-sharing processes.
• Demonstrated strength in project management methods, continuous improvement, and change adoption.
• Confidence presenting analysis, recommendations, and progress updates to stakeholders.
• Willingness to travel up to 25% as business needs require.

Responsibilities

• Lead external client audit projects from intake through final response, keeping scope, timing, and stakeholders aligned.
• Serve as the primary liaison between external audit firms and internal partners, ensuring clear, timely, and consistent messaging.
• Clarify audit rights, negotiate audit scope when needed, and coordinate execution of required documents before any claim data is released.
• Drive audit readiness for onsite and remote reviews by coordinating materials, participants, and logistics.
• Own the response process to audit findings—compile inputs, confirm accuracy, and deliver a clear final report response.
• Translate audit results into action: identify trends, quantify opportunities, and partner with leaders to prioritize improvement plans.
• Support Claims Operations with risk, gap, and process insights; remove barriers through steady communication and follow-through.
• Validate that improvements are implemented and sustained, helping improve the external client audit pass rate over time.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED