Client Care Coordinator (CNA Required | Intake, Community Outreach)

FirstLight Home Care of West St. Paul • West Saint Paul, MN

8d • Hybrid

About The Position

FirstLight Home Care of St. Paul provides compassionate, high-quality in-home care for seniors and adults who wish to remain safely and independently in their homes. We focus on clinical quality, clear communication, and strong community relationships.

We are seeking a Client Care Coordinator (CNA Required) to lead client intake and visitation, support ongoing care coordination, and participate in community outreach and networking.

This role is ideal for a CNA who is comfortable conducting in-home visits, understands personal care needs, and can confidently represent our agency to clients, families, and referral partners.
Caregiver scheduling is not part of this role.

Requirements

• Active CNA certification (required)
• 3+ year experience as a CNA or in-home care professional
• Comfortable conducting in-home client visits independently
• Strong communication, assessment, and documentation skills
• Reliable transportation and willingness to travel locally
• Organized, professional, and empathetic

Nice To Haves

• Home care or hospice agency experience
• Intake, admissions, or care coordination experience
• Networking or relationship-based sales experience
• Bilingual (a plus)

Responsibilities

• Conduct initial in-home client visits and intake assessments
• Gather client history, care needs, preferences, and safety information
• Explain services, care process, and next steps to clients and families
• Coordinate intake findings with the RN and management team
• Serve as a primary point of contact for clients and families after intake
• Monitor client satisfaction and address non-clinical concerns
• Identify care changes or risks and escalate to the RN as needed
• Support understanding and adherence to care plans
• Build and maintain relationships with referral sources (hospitals, rehab centers, senior living communities, social workers, churches, and community organizations)
• Participate in networking events, tours, and referral meetings
• Follow up on inquiries, leads, and referrals in a timely manner
• Represent FirstLight Home Care professionally in the community
• Complete accurate intake documentation and visit notes
• Maintain records in care management and CRM systems
• Support onboarding of new clients from intake to start of care

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Tuition assistance
• Vision insurance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Home office stipend
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees