Client Care Coordinator

Ford Office • Connellsville, PA

7d • Onsite

About The Position

PRINCIPAL DUTIES AND RESPONSIBILITIES OF THE CLIENT CARE COORDINATOR: The Client Care Coordinator (CCC) will interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions. The CCC primary focus is to manage, retain, and cross-sell existing clients. They will assist Account Executives with major accounts/house deals and other administrative work, including order submission. They will perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services. The CCC will handle and resolve customer complaints and/or inquiries in a timely manner, maintain a database of customer records, and assist in marketing activities and campaigns.

Reporting Structure: The CCC reports to a centralized Supervisor and works with Account Executives and Clients

Conduct and Appearance: The CCC is expected to conduct himself/herself, while representing Ford Office Technologies with professionalism and integrity, while maintaining a positive business-like behavior with customers, potential customers, and co-workers. Services will always be presented in a fair and honest manner, never making false claims or overstating service capabilities. Proper business casual attire is required during normal business hours unless otherwise specified for special circumstances.

Training: It is expected of the CCC to achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source. The requirement of having expert knowledge of all the products and services offered by Ford Office Technologies, in depth knowledge of the sales computer database, and to maintain high quality presentation skills is a prerequisite to continued employment at Ford Office Technologies.

Customer Service: Most importantly, the CCC is responsible for establishing and maintaining excellent communication to our customers by means of periodic contact, ensuring all equipment/products/ services has been installed as agreed, and report/handle any opportunities that may arise.

Reporting: The CCC is required to maintain daily, weekly, monthly, and quarterly activity reports. Goals for prospecting new and existing customers will be set by your supervisor.

OUR MISSION STATEMENT “Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”

OUR CORE VALUES Own It Always Deliver Continually Improving Innovative Optimistic

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Requirements

• The CCC will be required to pass a series of background checks, child abuse clearance, drug test, among other agreements, and abide by their terms.
• Achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source.
• Expert knowledge of all the products and services offered by Ford Office Technologies, in depth knowledge of the sales computer database, and to maintain high quality presentation skills is a prerequisite to continued employment at Ford Office Technologies.

Responsibilities

• Interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions.
• Manage, retain, and cross-sell existing clients.
• Assist Account Executives with major accounts/house deals and other administrative work, including order submission.
• Perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services.
• Handle and resolve customer complaints and/or inquiries in a timely manner
• Maintain a database of customer records
• Assist in marketing activities and campaigns.
• Establish and maintain excellent communication to our customers by means of periodic contact, ensuring all equipment/products/ services has been installed as agreed, and report/handle any opportunities that may arise.
• Maintain daily, weekly, monthly, and quarterly activity reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees