Client Care Representative - Remote Position

Burnout Brands

9d • $16 - $19 • Remote

About The Position

The Client Care Representative at Monster Transmission & Performance serves as the primary point of contact for all incoming customer calls, providing exceptional service and support. This role is essential in delivering a positive first impression and ensuring a smooth customer experience by addressing inquiries, offering knowledgeable guidance on Monster Transmission’s products, services, and promotions, and directing clients to the appropriate departments when necessary. Reporting to the Client Care Lead, the Client Care Representative is responsible for documenting customer interactions, managing service tickets in the Zoho system, returning voicemails, and upholding the company's commitment to excellent client care. This position requires strong communication skills, attention to detail, and a customer-first attitude. This role is fully remote and paid an hourly rate of between $16.00 and $19.00 hourly depending on experience.

Requirements

• Excellent customer relationship skills.
• The ability to multitask between multiple priorities and/or projects simultaneously.
• The emotional intelligence to be able to de-escalate problems and alleviate concerns as they arise.
• Superb listening and communication skills, both verbal and written.
• Strong computer skills.
• The ability to engage the customer from the beginning of the call through to the resolution.
• Ability to build positive collaborative relationships.
• Willingness to develop professionally.

Nice To Haves

• 2+ years of experience in a fast-paced administrative or customer service role preferred.
• Previous experience with a Customer Relationship Management (C.R.M.) system preferred.
• Familiarity with Microsoft Office preferred.

Responsibilities

• Act as the first point of contact to the customer for all service requests or inquiries.
• Advise customers regarding Monster Transmission’s products, services, and active promotions.
• Provide consistent, thorough, and accurate communication to customers to keep them updated on the progress of their order and provide updates on impending changes or delays.
• Adhere to all company processes and procedures while addressing the needs of our clients.
• Create and maintain detailed documentation for all client interactions.
• Respond to and create tickets in Zoho ticketing system.
• Return voicemails from customers.
• Other duties as assigned.

Benefits

• Paid Time Off - 80 hours accrued annually.
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment on day one and effective on the first of the month after your date of hire).
• 4% match on your 401k contributions.
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your teammates by working either a full or half-day and receive a birthday celebration during your shift).
• ADP Total Source (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees