CLIENT CENTER SENIOR PLANNER

Compass Group•New York, NY

4d•$80,000 - $85,000

About The Position

The Client Center Senior Planner is responsible for the full-service planning and execution of high-profile and complex meetings in the Client Center. This role interacts daily with VIP clients and the executive suite and is highly client-focused, requiring refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities. All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Requirements

Expert understanding of luxury hospitality and service excellence
Strong organizational and prioritization skills
High attention to detail and policy recall
Advanced meeting and event planning skills
Positive, adaptable attitude during change
Strategic, solution-oriented problem-solving ability
Excellent written and verbal communication skills
Creative event development as a Client Center subject-matter expert
Strong computer and reservations system proficiency
Ability to remain calm in fast-paced, high-demand environments
Dependable, ethical, and committed to confidentiality
Collaborative team leader with professional demeanor
Minimum of 5 years of complex event or meeting planning experience, preferably in a financial services, executive, corporate, or luxury environment
Working knowledge of audiovisual and catering services
Strong knowledge of local event resources

Nice To Haves

Degree in Hospitality Management preferred
Second-language proficiency is a plus

Responsibilities

Deliver a high-touch, luxury hospitality client experience
Serve as the single point of contact for all planning and execution of high-profile meetings and conferences, including catering, audiovisual, setup, facilities, and materials
Send meeting confirmations through the reservations system to verify all event details
Identify and resolve room booking conflicts in collaboration with the reservations team
Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts
Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
Obtain appropriate approvals and billing information for all event-related expenses
Manage event budgets accurately and efficiently
Communicate effectively with internal stakeholders throughout the planning and execution phases
Assist with bookings and event documentation within the reservations system
Create and distribute work orders to clients and vendor partners
Provide utilization and Client Center reports as requested
Support Planners and Reservations Specialists with simple meeting requests as needed
Produce detailed and accurate floor plans, event resumes, and BEOs
Lead daily and weekly planning meetings to review upcoming events and logistics
Lead pre-conference meetings to ensure seamless execution
Lead post-conference debriefs to gather feedback and drive continuous improvement
Troubleshoot guest and team member issues, including meeting conflicts
Conduct room checks prior to meetings to ensure setups align with reservations
Maintain strong client and vendor relationships through professional communication
Demonstrate comprehensive knowledge of Client Center standard operating procedures
Respond positively to changing priorities
Maintain flexible availability including evenings and weekends