Client Claims Director
About The Position
Are you a strategic, client‑focused leader who thrives on elevating claims performance and shaping high‑impact programs? Join us as our Client Claims Director, where you’ll oversee a dedicated claims team and serve as the guiding force behind exceptional service delivery for one of our key clients. If you’re a strategic, analytical, and collaborative leader who thrives on driving meaningful change and ensuring exceptional claim service, this is your opportunity to make a significant impact. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
Responsibilities
- Lead client‑focused claims operations by enhancing programs, analyzing adjuster performance, and ensuring exceptional outcomes aligned with Client Special Handling Instructions and company Best Practices.
- Partner with adjusters, Team Leaders, and Service Center Managers to streamline workflows, improve staffing effectiveness, and oversee investigations, reserves, and end-to-end claim handling with accuracy and efficiency.
- Serve as the primary liaison between the Client and Service Centers—managing data reporting, coaching staff on service excellence, and ensuring proper utilization of essential resources such as Medical Management, Subrogation, SIU, and legal partners.
Benefits
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
