Client Concierge (West Coast)

PwC•Indianapolis, IN

About The Position

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation. In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others. Conduct yourself in a professional manner and take responsibility for your work and commitments. Actively listen, check your understanding, interpret and respond appropriately. Tailor your communication style and method based on your audience. Organise and prioritise information and tasks to achieve efficient and effective outcomes. Suggest new ideas or solutions when problems and/or opportunities arise. Adapt to meet the changing needs, processes and assignments of your teams and/or clients. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. As part of the Administration and Secretarial Services Generalist team, you are expected to provide administrative support (virtually and in office/client sites as required) for a professional services firm. As an Administrative you are expected to apply a learning mindset, take ownership of your development, and share and adopt industry standards to continuously upskill yourself and others. You are expected to demonstrate technical knowledge and proficiency in Microsoft Office Suite, social media tools, and other emerging mobile and virtual support technologies.

Requirements

High School Diploma
At least 1 year of administrative or PwC experience

Nice To Haves

Bachelor's Degree preferred
Proficiency in Microsoft Office Suite
Ability to identify and address client needs
Clear written and verbal communication skills
Positive and collaborative team environment
Experience in administrative support or customer service
Ability to provide virtual administrative support
Experience with travel arrangements and expense entry

Responsibilities

Provide administrative support virtually and in office/client sites as required.
Demonstrate technical proficiency in Microsoft Office Suite, social media tools as well as learn and utilize new technologies in everyday task
Apply a learning mindset and take ownership of personal development
Share and adopt leading practices to continuously improve skills
Utilize emerging mobile and virtual support technologies
Leverage collaboration platforms such as Teams, Zoom, and other client-facing tools.
Work collaboratively and effectively in various settings
Support a global network of professional services firms
Drive a differentiated client experience aligned with firm service standards.
Proactively anticipate client needs and resolve issues with urgency and discretion.
Monitor requests and follow through to completion with a high degree of accountability