Client Coordinator - Employee Benefits

The Plexus Groupe • Ela Township, IL

7d • $55,000 - $75,000

About The Position

The Plexus Groupe is looking for candidates who dream big. We currently have an opening for a Client Coordinator within our Employee Benefits Practice in our Deer Park, IL office. However, we will also consider applicants for our Chicago, Dallas and Oklahoma City locations.
Do you enjoy strategizing with clients on best-in-class solutions? Do you want to be part of a company growing faster than ever? If you are a team player and taskmaster, you prefer a balance of working with data and people, you thrive in a fast-paced environment with deadlines, and you have strong attention to details and follow through, please keep reading…
Summary:
The Client Coordinator assists the Client Manager and Client Executive with client questions, proposals, marketing, rate spreadsheeting, sales and service support including claims resolution.

Requirements

• Must have a BA/BS degree and at least 2 years of Benefits experience.
• Working knowledge of insurance products and usage.
• Intermediate knowledge of computer and word processing programs such as Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook).
• Confident with setting priorities and prioritizing as required to manage workflow.
• Ability to work independently from others with little supervision.
• Collaborate within a team environment.
• Work well and stay calm head under times of stress.
• Ability to take direction from multiple authority figures.

Responsibilities

• Respond timely to Client Manager and Client Executive requests
• Handle incoming calls from assigned clients regarding benefit questions, claim issues, eligibility, billing and other support issues.
• Coordinate with medical and ancillary carriers to ensure the timely resolution of client issues
• Marketing of cases for existing business renewals and new business; marketing function include gathering census & experience information, plan designs, rates and previous carrier information
• Review marketing options from carriers and provide plan options, based upon client needs, via a proposal spreadsheet
• Work with carriers to ensure the timely processing of case submissions; work with carriers to ensure ID cards are received by the client in a timely fashion
• Support Client Manager with enrollment materials, information and presentations for meetings with clients
• Support other team members and take calls when other team members are unavailable
• Provide backup support to Client Manager
• Proof proposals and benefit summaries for other team members
• Attend client meetings when necessary
• Serve as back-up to Office Administrator upon request

Benefits

• The Plexus Groupe offers a comprehensive benefits package and perks for regular, full-time positions. Please access the following link for additional details: https://www.plexusgroupe.com/why/careers/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level