Copy of Client Coordinator

Lakefield Veterinary Group•Katy, TX

About The Position

Old Town Animal Hospital, is a family environment. We are fast-paced and high volume. We offer small animal veterinary medicine of the highest caliber. Our years of dedication have earned us a reputation as being among one of the top choices for small animal clinics in the entire Katy, Texas area. We do not hesitate to refer patients to specialists when we consider it in the best interest of the patient and we are always available for consultation with pet owners to determine the best medical course of action for the well-being of their pet. We are seeking a compassionate and hard-working Customer Service Representative to join own growing hospital located in the new Katy area.

Requirements

A warm and friendly, outgoing personality is required.
Effective multitasking is required.
Familiarity with the use of a computer, including the use of email and the internet.
Willingness to effectively learn Cornerstone.
Adept at handling multiple phone lines.
Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
Knowledge of spelling and the meaning of commonly used veterinary terminology in order to accurately enter specific information onto patient records.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Excellent communication and client service skills, including tact and diplomacy.
Respectful and ethical behavior and performance.
Willingness and ability to be a team player with the entire staff.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Understand and carry out oral and written directions.
High school graduate or GED.

Nice To Haves

Familiarity with Microsoft Word and Excel is preferred.
Familiarity with Cornerstone is a plus.

Responsibilities

Strong communication and client service skills.
Considerable tact and diplomacy are required.
Ability to work with veterinarians, team members, clients, and patients in a professional, friendly, hospitable manner.
Ability to courteously and professionally interact with all staff - including DVMs and all support staff, as well as communications with clients.
Utilize the computer system to accurately and timely enter and retrieve records and reports, enter fees, charges, communications and maintain the database.
Regular attendance and punctuality are essential functions in order to fulfill the requirements of this position.
Perform general physical activities that require bending, standing, stooping, moving from room to room, sitting, talking, and listening; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
Perform other incidental and related duties as required and assigned.