Client Delivery Project Manager

Enlace Health•Atlanta, GA

15h

About The Position

Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets, delivering measurable results including millions in savings and improved care coordination. Our platform embeds actionable intelligence into real-world execution, helping payors lower medical loss ratios and drive sustainable financial performance. At Enlace Health, our people are our greatest asset. Our culture is founded upon integrity, hard work, and the relentless pursuit to make a difference. We think creatively, we like a challenge and draw inspiration from each other. As the Client Delivery Project Manager, you’ll manage and support the successful implementation and ongoing delivery of Enlace Health solutions for our clients. The ideal candidate will thrive in fast-paced environments and take ownership without waiting to be asked. This person will collaborate cross-functionally with Product, Engineering, Operations, and Client Success to ensure projects are delivered on time, on budget, and with excellence. Success Measures: In 3 months: Complete full onboarding on Enlace product, implementation methodology, and client delivery playbooks Support active client implementations with clear ownership of defined workstreams Build strong working relationships with Customers, as well as internal Product, Engineering, and Client Success teams Deliver accurate project plans, status updates, and risk logs with minimal oversight Demonstrate proactive issue identification and follow-through In 6 months: Continually increase involvement in client implementation Consistently deliver projects on time and within agreed scope Proactively manage risks and stakeholder expectations without escalation Identify process improvements that increase delivery efficiency or clarity Earn positive feedback from clients and internal partners on organization, communication, and ownership In 12 months: Successfully lead multiple concurrent client implementations Contribute to improving or standardizing delivery frameworks, templates, and best practices Serve as a go-to resource for cross-functional partners Demonstrate measurable improvements in implementation cycle time, client satisfaction, or operational efficiency

Requirements

3-5 years of experience in project management, consulting, client delivery, implementation, or operations
Strong organizational and prioritization skills in fast-moving environments
Exceptional follow-through
Comfort operating with ambiguity and figuring things out
Strong written and verbal communication skills
Analytical mindset with attention to detail
Bias toward action and accountability
Ability to build credibility with clients and internal stakeholders

Nice To Haves

Experience in SaaS, startups, consulting, or high-growth companies is a plus

Responsibilities

Own day-to-day project management for client implementations and strategic initiatives
Build, maintain, and continuously refine detailed project plans, timelines, RAID logs, and stakeholder maps
Lead client kickoffs and recurring implementation meetings with clear agendas and documented action items
Translate business requirements into structured workstreams for Product, Engineering, Operations, and Client Success
Drive accountability across internal and external stakeholders to ensure milestones are met
Proactively identify risks, dependencies, and blockers, escalating appropriately when needed
Manage scope changes and ensure alignment on impact to timeline and resources
Coordinate data integrations, testing cycles, and go-live readiness activities
Support UAT planning and execution, ensuring issues are tracked and resolved
Monitor implementation KPIs and report progress to leadership
Partner with Client Success on handoff planning and post-launch stabilization
Document delivery playbooks, templates, and best practices to support scale
Contribute to continuous improvement of Enlace’s client delivery model
Jump in wherever needed to ensure client commitments are met - no task too small