Client Development Director

Elevance Health • South Portland, ME

1d • Hybrid

About The Position

Carelon Client Development Director The Client Development Director serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring market-level execution in partnership with Carelon and Elevance business units. This role combines strategic client development with operational accountability, ensuring Carelon delivers measurable cost-of-care and customer experience outcomes across assigned markets. LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

• Requires a BA/BS in health care related field and a minimum of 7 years of experience in account management, sales and/or operations in the health care industry; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• MBA preferred.
• 7–10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services).
• Demonstrated success growing and sustaining complex healthcare partnerships.
• Demonstrated ability to engage senior market executives, with strong executive presence and influence.
• Strong project management discipline: experience with stage-gates, readiness checklists, and risk logs.
• Excellent communication and relationship management skills; able to simplify complexity and escalate with options, not problems.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location.

Responsibilities

• Client Development & Growth Positions Carelon’s value proposition for assigned market(s), including identifying tailored solutions that deliver measurable cost-of-care savings and quality improvements.
• Builds and maintains trusted relationships with market executives and client stakeholders, serving as the single point of accountability for market-level relationships
• Market Leadership & Execution Acts as the Carelon Behavioral Health market steward, ensuring operational cadence, escalations, and delivery plans are executed with discipline.
• Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions; ensure initiatives move through stage-gates on time and achieve intended ROI.
• Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value.
• Strategic Alignment & Reporting Collaborates across Carelon Health businesses to provide consistent customer experience, reporting and governance across markets.
• Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making.
• Elevates the voice of the customer into actionable insights, informing Carelon business strategy, product priorities, and market-specific investment decisions.
• Stakeholder Engagement Builds effective networks across BUs, operations, and clinical teams.
• Serves as the voice of the client to Carelon, ensuring alignment of solutions with market needs.
• Partners with HR, Finance, and Product to support enablement and organizational readiness for new client solutions.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Director