Client Director

Private Label Staff•Baltimore, MD

1d•Hybrid

About The Position

The Client Director serves as the primary relationship owner for the State of Maryland and is responsible for maintaining strong partnerships with agency stakeholders. This role focuses on understanding agency workforce needs, ensuring alignment between program delivery and client expectations, and identifying opportunities to continuously strengthen the partnership. The Client Director maintains a regular onsite presence when possible and works remotely as needed to ensure consistent communication and accessibility to client stakeholders.

Requirements

Experience

Responsibilities

Serve as the primary point of contact for State of Maryland agency leadership.
Build and maintain trusted relationships with procurement teams, agency leadership, and program stakeholders.
Maintain a regular onsite presence with client agencies to ensure alignment and responsiveness.
Facilitate regular client meetings, strategic discussions, and program reviews.
Leverage experience in government sales and account management to support long-term partnership success.
Identify opportunities to improve service delivery and workforce outcomes.
Provide strategic insights on workforce trends and staffing needs across agencies.
Partner closely with the Program Director to ensure staffing delivery aligns with client expectations.
Escalate and resolve client concerns when needed.
Support program expansion opportunities within the contract scope.