Client Engagement Director

Ensono

50d•$160,000 - $190,000•Remote

About The Position

As a Client Engagement Director, you will be the primary account executive responsible for cultivating and expanding strategic relationships with Ensono’s clients. You will drive profitable growth, leverage company-wide resources to address client satisfaction, ensure world-class delivery, identify account risks and growth opportunities, and position Ensono as a trusted partner for your clients’ digital transformation journey. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to manage and grow existing Ensono client accounts.

Requirements

Bachelor’s degree from a four-year college or university or equivalent work experience
15+ years of sales experience
Demonstrable experience in enterprise-scale solution selling
Demonstrable revenue growth within enterprises that generate $2B-$15B in annual revenue
Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses, etc.
Experience working in a matrixed sales environment
Experience in managed services and consultancy sales preferred.
Demonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creation.
Independent and self-directed
Resourceful and confident under pressure
Presentation & communication skills
Strong management and business skills
Strong empathy, self-awareness, and interpersonal skills
Curious and driven to deeply understand clients’ business and objectives and make appropriate recommendations.
Able to challenge the status quo.

Responsibilities

Serve as the client’s main point of contact at Ensono, responsible for the commercial relationship, owning the executive relationship map, and expansion of key technical and business relationships.
Expand key technical and business relationships, maximizing the current service portfolio and driving whitespace growth across Ensono products and services.
Build and nurture partnerships and alliances (e.g., Dell, AWS, Microsoft, IBM) that support client transformation and growth.
Partner with Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and satisfaction to key stakeholders, utilizing data and insights to highlight and ensuring resolution of service delivery issues.
Bring the right Ensono relationships to the client, facilitating weekly internal status reviews, monthly business reviews, and quarterly business reviews with both client and Ensono account teams.
Drive profitable revenue growth within the client account, including expanding the portfolio of services beyond the initial new logo acquisition (typically, new logos will be heavily mainframe scope).
Enable and sell new services across the client’s IT landscape, understanding competitive services and identifying whitespace opportunities.
Collaborate with technical sales specialists, advisory, and consulting teams to uncover client needs and position Ensono’s solutions for maximum impact.
Engage in client cloud and mainframe transformation strategies, introducing cloud-native development practices.
Drive positive disruption and curiosity across client IT teams (infrastructure, applications, business units).
Own the account plan, strategy, services growth plan, and Salesforce (SFDC) data stewardship for assigned accounts. Manage the Ensono Executive Sponsor program for each client.
Build and manage a robust sales pipeline to achieve assigned quota and revenue goals.
Proactively identify, qualify, and develop new business opportunities within assigned accounts and targeted prospects.
Maintain accurate opportunity data in SFDC, ensuring effective pipeline management and accurate forecasting.
Regularly review and update account plans, stakeholder maps, and opportunity status with internal teams and leadership.
Willingness and ability to travel at least 30% of the time to meet with clients and internal teams.

Benefits

Unlimited Paid Days Off
Three levels of health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Flexible work schedule
Depending on location, ability to take advantage of fitness centers