Client Engagement Manager - Philadelphia

Safety National • Plymouth Meeting, PA

4d • Hybrid

About The Position

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us? Apply today! Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/ This opportunity is in the Client Engagement department The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer. Role Description: As a Client Engagement Manager, you will play a vital role in shaping enterprise-level partnerships with Safety National’s valued clients, brokers, and third-party administrator (TPA) partners. You’ll serve as a trusted liaison and advocate, ensuring seamless service delivery across departments while nurturing long-term satisfaction and retention. You’ll be at the forefront of elevating our brand, supporting strategy sessions, stewarding client onboarding, and representing Safety National at regional events. If you’re highly organized, skilled in client service and relationship management, and thrive on collaboration and strategic communication, this is your opportunity to make a meaningful impact in a highly visible, client-facing role.

Requirements

• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our Philadelphia, Pennsylvania Office, located at 401 Plymouth Rd., Plymouth Meeting, PA 19462.
• All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• 4 or more years of experience in property & casualty insurance or a corporate client-facing sales or service role
• Intermediate-level proficiency in Microsoft Office Suite, digital communication platforms, and data analysis tools
• Proven experience using CRM systems, preferably Salesforce, to manage client relationships and engagement metrics
• Excellent written, verbal, and presentation skills with the ability to communicate effectively with professional and executive audiences

Nice To Haves

• Experience in risk management or claims related to Workers’ Compensation, Commercial Auto, or General Liability Insurance industry designations such as AIC, ARM, AINS, CSP, CPCU, or AIS
• Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Benefits

• generous health, dental, and vision coverage
• health savings accounts
• a 401(k)-retirement savings match and an annual profit sharing contribution
• family forming benefits for adoption, fertility, and surrogacy
• generous paid time off and paid holidays
• paid parental and caregiver leave
• a hybrid work environment
• company-paid life insurance and disability
• professional growth and development opportunities in addition to employee recognition and well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level