Client Engagement Manager

DAC Beachcroft•Seekonk, MA

11d

About The Position

The Client Engagement Manager (CEM) will work with the Head of Business Development (and Sector Business Partners) to drive the firm's strategy to create sustainable value by developing and acquiring business and pursuing profitable growth. Working closely with business leaders, and wider sector teams, the CEM will drive sales and business development engagement through the creation and delivery of sales tools and training, establishing client engagement best practice, and developing relationships with clients.

Requirements

Experience of working in the professional services sector and/or selling legal services
Experience of developing relationships with potential and existing clients
Proven experience of managing client accounts, developing client plans and client growth strategies
Market-facing/client development experience essential
Strong understanding of the market and its influencers and a track record of using this knowledge to generate growth opportunities
Strong writing skills and the ability to adapt style to different audiences and channels
Highly credible with the ability to influence, challenge and coach senior stakeholders, and to build strong relationships with all levels of lawyers.
Strong networking skills - ability to connect the right people to opportunities
Experience in implementing change programmes.
Experience in delivering business development training.
Highly pro-active, self-motivated, resourceful
Strong project management experience and proven / strong track record of creating and delivering complex projects with the ability to manage to tight deadlines.
Strong thirst for technical knowledge and application of knowledge to generate ideas.
Proven experience of implementing best practice and initiatives for continuous improvement.
High levels of numeracy and strong ability to analyse information, including data manipulation.
Proven ability to work as a part of a team and also work autonomously
Works successfully in virtual teams

Responsibilities

Work with the Head of Business Development to embed a culture of sales and identify opportunities in sectors, markets and products.
Develop own network, and create market-facing opportunities
Develop and share sales and business development tools through the 'DACB Client Hub' to enable client conversations, and promote the cross selling of key products and services.
Drive the development and delivery of the sales and business development training programme, liaising with the Learning & Development Team to review content, analyse feedback, and drive change.
Facilitate client development workshops to identify opportunities and drive CRM activity.
Deliver sales workshops and coach senior stakeholders to embed best practice client management.
Seek client collaboration opportunities through client innovation, our Lifting the Lid programme, and working closely with colleagues in our EDI, Wellbeing and Responsible Business teams
Work with the Marketing team to support campaign driven activity, promotion of new products, and ensure alignment with client need
Share best practice through internal communication channels and stakeholder engagement forums.
Deploy wider business development support to identified accounts, prospects and key opportunities as needed.
Promote the effective use of CRM database to support the management and growth of client accounts through the sales pipeline.
Work closely with the Client Listening team to obtain feedback and use the insight to grow and secure client relationships.
Build an internal and external network to share market insight and client intelligence.
Work with our Client Exec and Co-ordinator to oversee the maintenance and development of our Client Engagement tools and templates.
Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
Actively operates in the best interests of the firm at all times internally and externally.
Operates in a regulated environment, effectively managing risk and compliance issues including data security.
Works in partnership with others to manage and mitigate commercial risk.