Client Engagement Specalist 3

Keys to Change • Phoenix, AZ

5d

About The Position

Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary The Client Engagement Specialist 3 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals whom utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

Requirements

• Must have a high school diploma or equivalent; a minimum of 1 year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.
• Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations.
• Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR.
• Able to obtain and provide verification of a valid fingerprint clearance card within 30 days of employment .
• Must have or be able to acquire a Level 1 Fingerprint Clearance card.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

Responsibilities

• Customer Service essential ; committed to treating all clients, visitors and staff with dignity and respect
• Provide accurate and comprehensive information to clients
• Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
• Participate in weekly Coordinated Entry Case Conferencing
• Effective communication skills
• Participate in mandatory trainings and weekly meetings
• Maintain organized work area
• Enforce all employee and Campus policies and procedures
• Engage clients with a welcoming and positive attitude
• Update resources regularly to ensure accurate information distribution
• Apply critical thinking in finding quick solutions to individual homelessness
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
• Document client interactions in HMIS by way of services transactions and notetaking

Benefits

• attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED