Client Experience Coordinator

Cca Global Partners • St. Louis (Earth City), MO

2d • Hybrid

About The Position

Are you passionate about people, entrepreneurship, and community? At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. If this resonates with you, your next great opportunity might be just around the corner! We are seeking an excellent communicator & problem solver with a can-do attitude that is passionate about helping others as a Client Experience Coordinator in our St. Louis Office for our Strategic Partners Group division. The Client Experience Coordinator will provide incoming frontline phone support to our members, insurance carrier partners, and policy holders. This person assists with some administrative duties and is responsible for resolving customer service/communication issues and works with low-to-mid-level workmanship warranty claims. Our ideal candidate will have a positive demeanor, strong de-escalation skills and the ability to adapt in a fast-paced environment. In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.

Requirements

• 2-4 years’ experience within customer service support or insurance industry experience.
• Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
• Requires basic math knowledge and the ability to conceptualize dimensions.
• Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
• Excellent verbal and written communication as well as customer service skills.
• Strong interpersonal and de-escalation skills.

Responsibilities

• Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
• Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
• Assist with entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.

Benefits

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees