Client Experience Coordinator

ABHS•Laurel Springs, NJ

About The Position

The Client Experience Coordinator is responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and against medical advice (AMA) blocking.

Requirements

Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities.
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
High school diploma or equivalent
2-4 years' experience working in a Drug & Alcohol Treatment Facility.

Nice To Haves

Current CPR Certification, preferred.
Narcan training, preferred.
Crisis Prevention Institute Certification (Within first 90 days of employment)

Responsibilities

Relationship building with clients of all Victory Bay Recovery Center programs
Providing AMA follow-up phone calls
Actively blocking AMA’s
Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
Attends Clinical Meetings, and Huddles.
Collaborate with Admissions and Clinical to assist in refer out process.
Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes and communication of client needs
On-Call/After-Hours Phone coverage and availability, as needed
Maintain frequent communication with all alumni members
Maintain and frequently update social networking presence, managing alumni Facebook page.
Monitor group attendance
Provide needed support for clients as necessary.
Organize and facilitate the monthly Alumni Meetings.
Organize and facilitate quarterly community events.
Organize and facilitate quarterly Alumni events
Organize and distribute Alumni packages (jacket, coin, etc.)
Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
Works a mix of day, night and swing shift in order to make maximum contact with full census
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
Demonstrates ability to function effectively as a part of team.
Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take constructive feedback and prevent discourse among our peers.
Critically thinking should be the solution when problems arise.
Having the ability to accepts constructive criticism well in an open and non-defensive manner.
Wear business casual attire (please see dress code policy).