Client Experience Manager

True Rx Health Strategists • Washington, IN

1d • Hybrid

About The Position

Join True Rx Health Strategists as a Client Experience Manager!
Are you a strategic leader who thrives on building strong teams and delivering
exceptional client experiences? True Rx Health Strategists is looking for a
passionate and driven Client Experience Manager to lead, mentor, and empower a
regional team dedicated to creating meaningful, value-driven partnerships with
our clients.

In this role, you’ll oversee a POD of Account Executives, Account Managers, and
Account Strategists, ensuring consistent, high-quality engagement across every
client touchpoint. You’ll play a critical role in shaping the True Rx
experience—leading with integrity, collaboration, and a client-first mindset.

Flexible: Work in office (25%); Work from home: (75%)

Requirements

• Prior experience managing strategic client accounts
• A client-focused, problem-solving mindset
• Strong organizational skills with the ability to manage and prioritize multiple responsibilities
• Excellent written, verbal, and presentation communication skills
• Proven ability to meet and exceed performance goals
• Ability to collaborate effectively with cross-functional leaders
• Proficiency in Microsoft 365 and Microsoft Office products; CRM experience preferred
• Ability to work under pressure while maintaining confidentiality and professionalism
• Self-motivated with the ability to work independently and adapt to changing priorities
• Willingness to travel as needed to support client-facing teams and outreach efforts
• Applicable professional experience required; college degree preferred.

Nice To Haves

• Previous experience leading and managing a team of individual contributors (preferred)
• CRM experience preferred

Responsibilities

• People Leader: Recruit, mentor, motivate, and coach team members to achieve both individual and team performance goals.
• Performance Champion: Monitor, evaluate, and document performance, conducting mid-year and annual performance evaluations.
• Operational Owner: Oversee day-to-day POD operations, effectively delegating responsibilities and ensuring accountability.
• Client Experience Expert: Partner with Account Executives as a subject matter expert for key client implementations (2,000+ lives).
• Collaboration Connector: Drive strong cross-functional collaboration to deliver a seamless and exceptional client experience throughout the full client lifecycle.
• Strategic Guide: Lead the team in maintaining a client-centric approach when onboarding and managing accounts.
• Relationship Builder: Promote thoughtful problem-solving, strategic thinking, and strong relationships with both internal and external partners.
• Escalation Point: Serve as a primary point of contact for inquiries, complaints, and escalated issues when appropriate.
• Goal Driver: Contribute to the development, execution, and measurement of Client Experience team goals and performance metrics.
• Coach & Communicator: Hold regular one-on-one meetings to provide direction, feedback, and alignment on priorities.
• Trusted Delegate: Act as a delegate for the Director of Client Engagement as needed.
• Culture Carrier: Intentionally model and deliver the True Experience at both the partner and client levels.

Benefits

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager