Client Experience Representative

iA Financial Group (Industrial Alliance) • Waco, TX

1d • Onsite

About The Position

Do you have call center or customer service experience and an interest in insurance? If so, our Client Experience team may be a great fit! Here’s why: our Customer Service Reps provide excellent service by taking inbound calls from policyholders/customers regarding their policy. We also communicate via chat and email. You'll share your knowledge of our policy coverages with the customer and research any questions they have. You’ll record all information in our administration system, Life Comm. How we’ll support you: Our trainers will teach you the admin system, and our life insurance policies. We also provide a comprehensive benefits package including medical, dental, vision, short and long-term disability, PTO + wellness days & wellness allowance, 401K plan with match, opportunities for advancement, bonus eligibility, and more! The details: You'll work Monday – Friday 8-4:45 PM. Our office is the ALICO building. Who you are: a customer service professional with at least two years of experience, who enjoys solving problems. You have a high school diploma or GED. You have the ability to type a minimum of 35 wpm. How we hire: You’ll speak to a Talent Acquisition team member first and interview with our hiring team as a final step. #LI-BW1 Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company American-Amicable Life Insurance Company of Texas Posting End Date 2026-09-11 About us American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you. Can’t find an opening that suits you? We’d still love to meet you, please click here to introduce yourself. iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.
• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here. iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. We’re invested in you. To learn more about opportunities, visit: iA Financial Group Careers

Requirements

• call center or customer service experience
• at least two years of experience
• enjoys solving problems
• high school diploma or GED
• ability to type a minimum of 35 wpm
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Responsibilities

• taking inbound calls from policyholders/customers regarding their policy
• communicate via chat and email
• share your knowledge of our policy coverages with the customer
• research any questions they have
• record all information in our administration system, Life Comm

Benefits

• medical
• dental
• vision
• short and long-term disability
• PTO + wellness days & wellness allowance
• 401K plan with match
• opportunities for advancement
• bonus eligibility
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Generous Paid Time Off Plan and Holidays
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED