Client Experience Specialist I

One Workplace•Seattle, WA

2d•$27 - $30•Hybrid

About The Position

We are One Workplace. We believe that people with a purpose need a place to be their best. From Seattle area skyscrapers to the Pacific Northwest’s premier Universities and medical facilities, we design insightful spaces with the latest technology providing our clients an environment that embodies their image and encourages success. Our drive to support our clients has helped us expand our footprint and now it’s time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. A Client Experience Specialist I works with the Sales team by participating in various aspects of pre-sales functions. Integral participation in customer experience with the Sales team by aiding in the overall direction of day-to-day operations, problem-solving, and decision-making necessary to make projects successful. A Client Experience Specialist I gains basic knowledge to complete pre-order tasks while learning our internal processing systems.

Requirements

Associate Arts degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Excellent client service skills; professional oral and written communication skills; strong organizational and time management skills; strong attention to detail/accuracy; self-motivation; resourcefulness; ability to function in a team environment; positive and professional attitude.
Requires self-motivation with strong interpersonal skills and the ability to ask pertinent questions to determine client needs
High attention to detail and accuracy
Must be assertive, flexible, and have a strong sense of urgency. Committed to supporting Sales Team goals.
The ability to work independently and prioritize tasks is essential
Excellent written and verbal communication skills
Ability to provide excellent customer service and foster both internal and external relationships
Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client. Maintain professionalism under pressure.
Excellent knowledge of Microsoft Office systems with the ability to learn an internal system

Responsibilities

Work closely with Client Experience Manager to provide excellent customer service throughout the full scope of work, including diverse and difficult clients.
Assume a proactive role by utilizing internal resources to service the client.
Acquire skills to cope with ambiguity when faced with unexpected problems and deadlines, in addition to numerous interruptions.
Assist Sales during the pre-project phase with the preparation and execution of projects.
Respond and follow through on client requests in a timely manner.
Assist with developing and enhancing relationships with new and existing customers by assisting Sales with pre-project tasks. Provide product solution options and answers to client’s questions or issues by researching and taking appropriate action in a timely manner (with oversight/direction from Sales).
Learn and gain expertise to further the furniture process by occasionally attending sales calls as determined by Sales, assists with budget development, foster relationships with reps and correspondence with key members of the team (designers, clients, contractors, etc.).
Learn our internal order processing system, Hedberg, in addition to Steelcase Village, Coding, PID’s Directory, etc.
Gain a basic understanding of how to reach out for vendor quotes and implementing information accurately into Hedberg.
Take initiative and assist Sales with product research, pricing, and lead-time information. Attend pre-project sales calls as determined by the team.
Illustrate basic knowledge using our ordering system by creating sales quotes, applying discounts, and converting to sales orders.
Participating in industry events to keep product/services knowledge current.