Client Experience Specialist - Cornerstone Animal Center

SAN FRANCISCO SPCA•Visalia, CA

8d•$21

About The Position

The Client Experience Specialist (CES) is the welcoming face of Cornerstone Animal Center and plays a key role in supporting the daily operations of the clinic. This position ensures a positive and compassionate experience for clients and their pets while supporting efficient clinic operations. The CES serves as a primary point of contact for pet owners—managing appointment scheduling, client communication, patient records, and financial transactions. The ideal candidate is an organized, empathetic communicator who thrives in a fast-paced environment and is passionate about helping expand access to veterinary care in the Central Valley. Cornerstone Animal Center is dedicated to reducing animal suffering and shelter overpopulation by making essential veterinary care affordable and within reach for the communities that need it most.

Requirements

High school diploma or GED equivalent.
At least 1–2 years of customer service or administrative experience.
Excellent customer service skills and the ability to communicate with professionalism and empathy.
Strong organizational skills, attention to detail, and ability to manage multiple tasks.
Ability to remain calm and composed in fast-paced or stressful situations.
Comfort using computer software, scheduling systems, and standard office tools.
Ability to work collaboratively as part of a team.
Compassion for animals and commitment to animal welfare.

Nice To Haves

Veterinary clinic or animal care experience is preferred.
Bilingual language skills, particularly Spanish, are strongly preferred.

Responsibilities

Create a welcoming and supportive environment for clients and their pets.
Greet clients, check in appointments, and direct visitors within the clinic.
Answer phones and respond to client inquiries in a friendly and professional manner.
Schedule appointments using veterinary scheduling software.
Maintain accurate patient records, paperwork, and computer files.
Assist with patient intake and discharge, including processing payments for services and medications.
Communicate clearly and compassionately with clients regarding appointments, services, and clinic procedures.
Support clients in understanding treatment instructions and follow-up care as directed by veterinary staff.
Provide assistance to clients during stressful or emotional situations involving their pets.
Maintain organization and cleanliness of the reception and client-facing areas.
Work collaboratively with veterinary staff and clinic team members to support smooth clinic operations.