Client Experience Specialist

Asheville Ford Lincoln•Asheville, NC

1d•Onsite

About The Position

Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced, people-focused environment where every day brings a new challenge? If so, you may be the perfect fit for our team. We’re looking for a Client Experience Specialist who can be the friendly, trusted connection between our guests and our service team. This role is ideal for someone with strong customer service skills from hospitality, retail, call centers, healthcare, or any industry where exceptional service is the priority.

Requirements

Enjoy helping people and solving problems
Communicate with clarity, positivity, and professionalism
Can stay calm and organized in a fast-moving environment
Are comfortable learning new systems and processes
Love building relationships and creating memorable experiences
Have experience in customer-facing roles (hospitality, retail, guest services, call center, travel, healthcare, etc.)

Responsibilities

Be the first point of contact for guests—greeting them warmly, listening actively, and understanding their needs
Translate customer concerns into clear next steps for our internal service team
Communicate updates, timelines, and recommendations in a way that builds trust and confidence
Coordinate appointments, manage expectations, and ensure that each guest’s visit runs smoothly
Review service recommendations, answer questions, and guide guests toward informed decisions
Deliver a seamless, positive experience from check-in to check-out
Maintain accurate records and documentation to support team workflow
Collaborate daily with technicians, managers, and team members to exceed customer expectations