Client Experience Summer Intern (Early Careers)

OSTTRA • New York, NY

2d • $25 - $30 • Onsite

About The Position

About the Role: Grade Level (for internal use): 05 The Team: The Client Services team provides support to clients 24 hours per day, 5 business days per week. Email and phone support is provided during local business hours in English, German, Japanese, Mandarin, Portuguese, and Spanish from regionally based offices in Beijing, Dallas, Frankfurt, London, Mexico City, Mumbai, New York, Sydney and Tokyo. Our Internship Program : During your summer at S&P Global you'll have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking, business insights and tailored learning opportunities all support your growth and development, setting you up for success as you begin your career. The Summer 2026 Internship Program will provide you with a variety of experiences to help you identify your strengths, develop highly transferable skills, and align you to a successful career path for a bright future at S&P Global.

Requirements

• Current student pursuing a bachelor’s degree completed by May 2027
• Minimum education requirement: BA in Finance, Economics, Math or related.
• Experience in a commercially focused, client-facing role
• An independent self-starter, ability to work individually and within a team
• Strong writing skills; must be able to communicate complex concepts in writing
• Strong troubleshooting and multi-tasking skills, and the desire to thrive in a fast-paced environment
• Detail oriented and organized, with good time management skills
• Comfortable presenting in both one-on-one and group settings
• Demonstrable experience in Microsoft Office & Gen AI
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Experience coordinating and leading meetings; documenting action items and following through to completion
• Ability to communicate in additional languages, including Spanish and Portuguese, to support diverse client needs and enhance global team collaboration
• Proficiency in creating documentation including training materials and FAQs for clients
• Knowledge of Salesforce CRM platform

Responsibilities

• Create, update, and publish support documentation for internal processes and platforms, including FAQs, technical guides, and internal best practices.
• Regularly upload support guides on our website to assist clients with the usage of our data packages and provide important updates
• Map and build workflows, document current-state processes, and identify process gaps/opportunities to improve efficiency and consistency.
• Run and analyze reports across multiple platforms to support timely, accurate client responses and internal follow-ups.
• Track and report operational metrics, providing daily/weekly statistics on project progress, workload, and key responsibilities to support planning and prioritization.
• Collaborate cross-functionally with Sales Operations and other partner teams to align processes, share insights, and coordinate deliverables.
• Support project implementations and enhancements involving AI, and contribute to initiatives that improve data integrity, sharing progress and results in team meetings.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Career Level: Intern