Client Information Center Intern

Charlesbridge • S. Weymouth, MA

6d • $18 - $20 • Onsite

About The Position

SUMMARY Charlesbridge, MHC is seeking an in-office full-time Client Information Center (CIC) Intern from June 8th through the end of August 2026. The CIC Intern is responsible for the electronic delivery systems (including video and email), of the Bank’s products and services to external and internal clients and consumers. They will fulfill a multitude of client service requests (including but not limited to processing financial transactions, account maintenance, password resets, resolving client concerns) accurately, efficiently, and effectively in accordance with the Bank’s policies and standard operating procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to client inquiries for information and helps to resolve client questions/issues/complaints in a courteous, timely manner. Assist the Client Information Center team with incoming client inquiry calls. Monitors and work within a team environment to ensure call queue is handled within established departmental standards. Reviewing Mobile/Remote/ATM deposits. Responsible for knowledge and expertise in utilizing client interface technology, electronic delivery systems and numerous software applications used by the Bank. Assists/Advises clients by electronic delivery systems with transactions. Projects a positive and highly professional image of the Bank by providing high quality client service. Processing outbound mailers. Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

• High School Diploma or GED required, pursuing a Associates or Bachelor’s Degree.
• Good oral and written communication skills.
• Ability to maintain the highest level of confidentiality.
• Ability to meet deadlines and highly organized.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence using Word or word processor program.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, rates, percentages, and apply basic arithmetic and mathematics to help resolve problem situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to sit and talk or hear.
• Ability to stand; walk; use sufficient hand, arm and finger dexterity or feel objects, tools or controls.
• Ability to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Responsibilities

• Respond to client inquiries for information and helps to resolve client questions/issues/complaints in a courteous, timely manner.
• Assist the Client Information Center team with incoming client inquiry calls.
• Monitors and work within a team environment to ensure call queue is handled within established departmental standards.
• Reviewing Mobile/Remote/ATM deposits.
• Responsible for knowledge and expertise in utilizing client interface technology, electronic delivery systems and numerous software applications used by the Bank.
• Assists/Advises clients by electronic delivery systems with transactions.
• Projects a positive and highly professional image of the Bank by providing high quality client service.
• Processing outbound mailers.
• Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED