Client Interfaces Platform Executive Director

DTCC • Jersey City, NJ

10d • Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which reports into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: DTCC is looking for a visionary business leader responsible for the strategy, modernization, and end-to-end management of DTCC’s enterprise-wide client connectivity and machine-to-machine interface capabilities. This role is pivotal in transforming how DTCC interacts with clients — across networks, channels, formats, and data transport technologies by delivering seamless, secure, and scalable experiences. The Executive Director will drive innovation, simplification, and standardization, ensuring DTCC remains at the forefront of modern digital connectivity in the financial services industry.

Requirements

• Minimum of 15 years of related experience
• Bachelor's degree preferred or equivalent experience
• Results driven individual with proven experience in matrix leadership skills
• Strong interpersonal skills and the ability to collaborate with cross-functional teams.
• Excellent written and verbal communication skills, with the ability to present complex technical concepts and solutions to both technical and non-technical audiences.
• Proven product management experience with cloud and on-prem based applications offering machine to machine interfaces to customers (prior exposure to customer integration teams a plus).
• Working understanding of how an enterprise application is designed and functions end to end in a shared services supported environment.
• Experience with financial management, P&L management and/or cost allocation strategies
• Working understanding machine-to-machine messaging protocols (e.g., MQ, Kafka, AMQP, REST) and file transfer technologies (e.g., SFTP, FTPS, secure file gateways), including experience with common data formats such as XML, JSON, and CSV.
• Familiarity with financial services standards for messaging (i.e., FIX, ISO 20022, ISO 15022)
• Extensive experience with Agile methodology
• Foundational knowledge and experience with technology stack for client integration to enterprise applications (MPLS, Extranet, TCPIP, Firewall, NAT) and security and compliance best practices.

Responsibilities

• Strategic Leadership Drive Client Interfaces as an enterprise platform, not just a technology function. This includes centralized product management, enterprise adoption, and consistent support model.
• Define and execute a multi-year roadmap for the Client Interfaces Platform, aligning with DTCC’s Modernization roadmap, delivery practice standards and regulatory requirements.
• Champion modernization initiatives, including the adoption of APIs, cloud technologies, Kafka and spearheading industry adoption of fit for purpose formats (e.g., ISO 20022).
• Serve as the platform’s evangelist, representing DTCC in industry forums and driving thought leadership.
• Operational Excellence Oversee all aspects of platform management, including provisioning, integration, operational readiness, and lifecycle management.
• Ensure the platform meets non-functional requirements for resiliency, security, and performance.
• Develop and maintain platform management standards and best practices.
• Stakeholder Engagement Partner extensively with Technology, Risk, Finance, Operations, and business stakeholders to deliver platform enhancements and ensure alignment with business needs.
• Provide transparency to DTCC leadership on roadmap progress, KPIs, operating expenses, and business value.
• Lead cross-functional teams, fostering collaboration and driving adoption of platform solutions.
• Product & Client Focus Own the product lifecycle management process, from identifying gaps and opportunities to road-testing solutions with clients and prioritizing features.
• Champions a client-centric approach, ensuring solutions deliver measurable improvements in client satisfaction and operational efficiency.
• Support delivery teams as the onsite voice of the customer, resolving queries and driving continuous improvement.
• Financial & Vendor Oversight Manage budgets and vendor relationships to optimize costs and ensure value delivery.
• Adhere to DTCC’s new initiative approval process (NIAP) and other governance requirements.
• Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees