Client Manager – Employee Health & Benefits

Marsh•Grand Rapids, MI

2d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Client Manager (CM) on the Employee Health & Benefits team, you’ll actively manage a book of business to ensure each client’s welfare benefit plan needs and goals are met. As a Client Manager, all work is initially closely reviewed with VP or SVPs / assigned Partners to ensure a high quality and timely work product which will eventually lead to significant independence. This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy. Our future colleague. We’d love to meet you if your professional track record includes these skills: We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. To learn more about a career at MMA, check out our website or flip through our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Hybrid #MMAEHB

Requirements

Bachelor’s degree preferred. A degree in business, human resources, health care administration, communication or other related area is a plus.
Minimum of 3-5 years experience in the welfare benefit plan industry is preferred, working for an employer, insurer/administrator or broker.
Knowledge of group insurance (medical, dental, vision, life and disability products) desired.
Effective relationship-building and public speaking skills and excellent verbal and written communication skills are required.
Ability to use available resources and apply critical thinking skills to research regulatory issues and provide clear, concise and accurate information and guidance to clients.
Must have the ability to work under pressure and multi-task.
Must be able to work independently and be detailed, organized and resourceful, motivating others inside and outside of the firm to accomplish goals.
Be professional in both appearance and manner.
Experience in Microsoft Word, PowerPoint, and Outlook preferred.

Nice To Haves

Experience with Publisher a plus.

Responsibilities

Actively manage a book of business to ensure each client’s welfare benefit plan needs and goals are met.
All work is initially closely reviewed with VP or SVPs / assigned Partners to ensure a high quality and timely work product which will eventually lead to significant independence.