About The Position
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. The Client and Operations Advisor plays a dual role in driving business performance and operational excellence. This hybrid position combines client-facing responsibilities with back-of-house operations, ensuring a seamless luxury experience and efficient store functionality. The Advisor will contribute to sales goals, client development, inventory management, and operational compliance. This role has a base hourly rate plus comission when selling.
Requirements
- Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
- Proven track record in sales and customer relationship management.
- Strong organizational, time management, and follow-up skills.
- Experience with retail systems including POS and SAP.
- Excellent communication skills, verbal and written.
- Team-oriented with a proactive and adaptable mindset.
- Experience in escalated customer service situations in retail.
- Prior Sales, After Sales and Stock Associate experience in luxury retail.
- Strong customer service, communication, and presentation skills.
- Experience in retail systems and operations.
- Ability to work flexible retail schedule.
Responsibilities
- Deliver the Valentino Couture Service across all phases of the client journey.
- Build and maintain strong client relationships through proactive engagement and clienteling.
- Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
- Participate in OTO appointments and private client experiences.
- Handle all sales and after-sales activities including returns, repairs, and complaints.
- Escalate client issues to Store Management as needed.
- Execute cycle counts and annual inventory audits on schedule with set by Corp office
- Maintain a clean, organized, and secure stockroom.
- Ensure accurate pricing, tagging, and ticketing of merchandise.
- Monitor and replenish floor stock to maximize sales.
- Partner with Store Manager to optimize stockroom layout and product rotation.
- Train team members on inventory guidelines and procedures.
- Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
- Prepare and manage shipments to clients, other stores, and warehouses.
- Assist with receiving, shipping, and stock transfers.
- Support front-of-house presentation and maintenance during peak hours.
- Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
- Execute in-house repairs and monogram requests where applicable.
- Partner with corporate after-sales department and third-party vendors.
- Ensure high-level service and timely resolution of client issues.
- Support visual standards and display maintenance in collaboration with In-Store Visual team.
- Assist with floor directives and product presentation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
