Client Operations Associate
About The Position
A Private Advisor team within our Rockefeller Global Family Office is seeking a motivated individual to join its growing practice as a Client Operations Associate. In this role, you’ll work closely with the Private Advisor team to support the day‑to‑day operational needs of the practice and ensure a seamless client experience. The ideal candidate is technologically proficient, professional, and proactive. They excel at managing complex operational tasks, anticipating needs, and resolving issues quickly and accurately while supporting the team with solutions focused approach.
Requirements
- High School diploma required, bachelor’s degree a plus
- Ability to be onsite daily
- Series 7 & 66 willing to obtain in 24 months timeframe
- Excellent interpersonal and communication skills to interact with the Private Advisor team, business partners, clients, and multiple levels of staff and management.
- High proficiency in Microsoft Office – Outlook, Word, Excel and PowerPoint
- Detail-oriented with ability to prioritize and organize workflow
- Exceptional ability to multitask with a strong sense of urgency and prioritize competing deadlines
- Ability to work in a fast-paced, high intensity work environment as well as manage multiple tasks effectively with frequent interruptions
- General knowledge base of basic finance and investment principles is a plus
Responsibilities
- Manage aspects of calendars and phone lines by planning and scheduling meetings, conferences, teleconferences, and travel
- Work with supporting staff to print and prepare client presentations, marketing collateral and other important materials for client-related meetings
- Prepare client correspondence, obtain necessary management approvals, and transmit
- Responsible for submitting the team’s monthly Travel and Expense report via Concur
- Create, maintain, and archive documents in an organized filing system
- Compile contact database to ensure contacts are accurate and up to date
- Assisting with client online access
- Oversee client insurance and annuities processing
- Support marketing efforts
- Complete special projects as assigned – i.e. implementing new CRM system
- Completing investment subscription documents
- Review daily activity and reconcile current client activity, funds transfers and previous day’s activity and trades against various clearing firm systems to ensure accuracy
- Process all client cashiering requests (money market redemptions, wires, checks, journals, check deposits, etc.)
- Process new accounts and account maintenance, by obtaining all necessary approvals and ensuring all client documentation is returned, completed and approved
- Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
- Maintain confidentiality, trust, and support at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
