starpower - Client Operations Coordinator

Real Chemistry

2d • Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
About starpower
starpower is an Influencer and Culture Marketing Agency powered by technology, strategy, and creative. The starpower team creates effective Pop Culture partnerships by aligning industry-leading strategies, with our unique network. We specialize in partnering with brands to break through the noise and drive results that resonate with consumers.
Position Overview
We are seeking a detail-oriented and organized Client Operations Coordinator to support our operations team in servicing a major client account. This role serves as the central point of coordination for all influencer and talent vetting requests, ensuring strict compliance with client standards throughout the talent lifecycle. The ideal candidate will monitor all vetting workflows while providing critical operational support to both Client Operations and Business Affairs teams.
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.

Requirements

• Bachelor's degree in Communications, Marketing, Business, or related field
• 2-3 years of experience in social media monitoring, influencer marketing, brand safety, or related operations roles
• Proven ability to manage multiple concurrent requests and prioritize effectively
• Exceptional attention to detail with strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Experience with project management and database tools (Airtable experience highly preferred)
• Demonstrated ability to work independently while contributing to a collaborative team environment

Nice To Haves

• Familiarity with influencer marketing industry standards and FTC guidelines
• Experience working with brand safety or compliance frameworks
• Knowledge of social media platforms and content monitoring best practices
• Process improvement or operational excellence experience

Responsibilities

• Manage intake and prioritization of all incoming influencer/talent vetting requests
• Conduct comprehensive vetting of influencers and talent partners according to established client rubrics and compliance standards
• Monitor talent social media accounts during contract terms and prescribed periods thereafter
• Document vetting findings and compliance assessments with accuracy and attention to detail
• Flag potential risks or concerns and escalate appropriately to senior team members
• Maintain and update all client talent records in Airtable with meticulous accuracy
• Ensure data integrity and implement quality control measures across client databases
• Generate reports and extract insights from Airtable for internal and client-facing needs
• Develop and maintain workflow trackers to keep all stakeholders informed
• Provide operational support to Client Operations and Business Affairs teams as needed
• Participate in process improvement initiatives and contribute innovative solutions
• Help translate updated client standards and requirements into actionable workflows
• Collaborate with team members to streamline operations and enhance efficiency
• Act as a liaison between internal teams, client stakeholders, and legal representatives
• Participate in client calls to align on vetting standards, compliance requirements, and operational updates
• Communicate findings and recommendations clearly to both internal and external stakeholders

Benefits

• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.
• Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.
• Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level