Client Partner

Cater2.me•Los Angeles, CA

1d•$70,000 - $85,000•Remote

About The Position

We're seeking a strategic Client Partner to complement our remote Client Solutions team by providing an elevated layer of relationship development and opportunity identification for our most valuable client accounts. While remote Client Solutions Leads handle day-to-day client support, you'll focus on cultivating deeper personal connections, engaging senior stakeholders, and uncovering strategic growth opportunities that may not surface through routine account management. You'll work cross-functionally to strengthen our most important relationships and maximize long-term partnership value, and also work to implement any new programs or other solutions you propose.

Requirements

5+ years of experience in client success, account management, business development, or strategic relationship management
Proven track record of cultivating senior-level relationships and navigating complex organizational structures
Demonstrated ability to identify and drive revenue expansion opportunities within existing accounts
Strong analytical skills with experience tracking metrics, measuring ROI, and using data to inform strategic decisions
Excellent communication and presentation skills, with ability to engage C-suite executives and key stakeholders
Experience managing budgets and resources strategically
Comfort working cross-functionally with sales, operations, and fulfillment teams
Self-motivated with strong organizational skills and attention to detail
Strategic thinker who can balance relationship-building with business objectives
Proactive problem-solver who anticipates client needs before issues arise
Results-oriented with entrepreneurial mindset
Travel Requirements: The candidate must be willing to travel to client sites for face-to-face engagements, which may account for as much as 25% of their working hours.

Responsibilities

Relationship Development & Stewardship
Conduct regular check-ins with top-tier clients to ensure satisfaction, gather feedback, and identify new opportunities
Cultivate deeper relationships by securing introductions to senior leadership and key decision-makers within client organizations
Execute strategic stewardship initiatives including in-person meetings, client gifts, and other relationship-building activities
Revenue Growth & Expansion
Increase customer lifetime value by building stronger relationships, uncovering incremental opportunities, and consultative upselling across Insperience Group products and services
Gain deep understanding of client goals, objectives, and organizational structure to identify teams or offices that may benefit from our services
Partner with internal teams to design creative solutions that help clients expand their use of our services. You will act as the primary driver for these initiatives, taking ownership of implementation in many instances while collaborating with supporting teams.
Present new products and features to clients on an as-needed basis to ensure they're aware of evolving offerings that enhance their experience
Coordinate with sales and fulfillment teams to align solutions with client needs and ensure smooth onboarding of new services
Client Health & Risk Management
Partner with Workplace Dining management to monitor client health metrics and proactively identify potential concerns among top-tier accounts
Work cross-functionally with Client Solutions Leads and fulfillment teams to address client needs, resolve issues, and ensure seamless continuation of high-value relationships
Conduct periodic business reviews with top clients to review relationship updates, key performance indicators, Insperience Group updates, highlights, and lowlights.
Reporting
Actively manage client cultivation and stewardship budgets, ensuring spend aligns with client tier allocations
Maintain accurate records of all client success activities, touchpoints, and cultivation investments to enable measurement of return on investment
Report on relationship-building outcomes and portfolio health to leadership, providing insights that inform decisions about cultivation strategies, tactical adjustments, and budget allocation across client tiers