Client Priority Specialist I

United Wholesale Mortgage•Pontiac, MI

1d•Onsite

About The Position

A Client Priority Specialist uses their problem-solving skills with our guidelines to maintain our client records and assist our clients with updates. Their daily interactions are with a mix of internal and external clients. We are looking for a positive team player with a strong work ethic, positive attitude, coach-able, a high sense of urgency with tasks, great attention to detail, adapts well to change, excellent organization, and some who isn’t afraid to take ownership and shows pride in their work.

Requirements

Strong analytical and problem solving skills
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, etc.) is preferred
Ability to work independently and be a self-starter
High School Diploma or equivalent
Onsite attendance is required

Responsibilities

Updating and maintaining accounts
Supporting website logins
Handling general account inquiries
Assisting clients, both internal and external, via phone and email
Drafting and mailing letters and notifications to clients
Reviewing conditions supplied for applications
Various projects as assigned by leadership

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi