Client Program Manager

Bowman Consulting Group, Ltd.•Melbourne, FL

15h

About The Position

Bowman has an opportunity for a Client Program Manager to join our team in Melbourne, FL. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. Purpose Manage and oversee the operational aspects of multi-disciplinary projects and programs to ensure they are completed on time, within budget, and meet quality standards. Support project teams by coordinating resources, equipment, meetings, and information. Develop and implement business and business development strategies to drive growth and profitability.

Requirements

Bachelor’s degree business administration or related field, or equivalent commensurate experience is required.
Ten or more (10+) years of experience within the A/E industry to include a minimum of five (5) years progressively more responsible project and program management experience.
Familiarity with Deltek ERP systems, AutoCAD and
Knowledge of project management from conception to delivery.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), web browsers (Microsoft Edge and Google Chrome), Adobe Acrobat and/or Bluebeam.
Ability to work independently and within a team environment.
Ability to effectively communicate with all levels of the organization and with external partners.
High degree of discretion and ability to manage highly confidential information.
High level of motivation and a problem-solving attitude.
Strong sense of urgency in responding to constituents.
Effective verbal and written communication skills.
Strong work ethic and commitment to quality.
Commitment to promoting the reputation of the company through quality of work and attention to detail.
Commitment to becoming a “citizen” of the broader organization, breaking down barriers and silos.
Outstanding client management skills.
Commitment to driving profitability and growth.
Ability to be a self-starter with strong marketing/business development skills.
Focus on improving return on investment.
Understanding and accurate interpretation of consulting business principles, financial reports and metrics.
Data analysis and interpretation skills.
Ability to collaborate with stakeholders across the organization to successfully facilitate the execution of proposals, contracts, and other agreements.
Thorough understanding of governmental building codes and regulations.
A proven track record of innovation, leadership and creativity.
Strong project management and communication skills.
Outstanding technical and computer skills.
Proven marketing and business development skills.
Ability to synthesize complex information, coordinate and manage multiple projects, and multitask and prioritize deadlines demonstrated by work experience and/or academic record.
Ability to compose professional business-related correspondence, accurately proofread documents and read, interpret and understand Civil and Architectural Drawings.
Experience in managing processes and people.

Nice To Haves

Bachelor's degree in civil engineering, architecture, related discipline or equivalent construction or development experience is a plus.
Proficiency in advanced Microsoft features such as pivot tables, Power Automate, Power BI, and graphical Information Portals is a plus.
Project Management certification(s) or progress towards such certifications preferred (PMP, CAPM, CSM, CompTIA, etc.).

Responsibilities

Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution.
Manage people and processes to ensure effective execution.
Provide leadership and direction in developing short- and long-term client relationships.
Identify, formulate, and provide execute strategic initiatives for regional business growth aligned with the corporate long term strategic plan.
Develop recommendations and alternative solutions for divisional, regional, business unit management.
Ensure continually improved levels of service and quality and increased customer satisfaction through oversight of the project implementation, including assurance of collaboration and coordination among all stakeholders and mitigation of operational impacts.
Assist Regional Manager in accomplishing the service line’s (client’s) day-to-day tasks and responsibilities, including attending meetings, making project related decisions, reviewing and signing documents, and responding to senior management requests in his/her absence.
Assure conformance with company philosophy, policies and procedures.
Coordinate and manage multi-disciplinary teams including research, due diligence, creation of project/ program implementation plans, production and technical design of drawings, specifications, surveys, studies, reports, project documentation, construction administration, and other products and services.
Communicate effectively with clients, internal and external project teams, sub-consultants and
Coordinate the development of project proposals, budgets, cost standards and
Analyze, present, and select the appropriate project plan based on the client's criteria and project
Organize and prioritize multiple tasks to complete the design in a sequential efficient
Develop, monitor and communicate project schedules, budgets, billing, progress and scope.
Assess project risks and provide solutions.
Act as the client point of contact and adapt to changes in process and scope.
Oversee submittals to local/state/federal agencies.
Work to streamline operational processes through SOP’s, software development, etc.
Foster and develop positive client and project team relationships to increase business.
Assist with marketing of the firm’s capabilities to establish new clients and enhance relationships with existing clients, external partners, and government agencies.
Primarily responsible for the development of the local geography and markets across multiple business lines to include engineering and technical design, production of drawings, specifications, surveys, studies, reports and other products and services.
Understand client challenges and strategize on how the company can provide value and services.
Gather and analyze market intelligence to determine customer, critical success factors, and new project opportunities.