Client Relations Analyst

Broadridge•El Dorado Hills, CA

75d•$20 - $25•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is Growing. We are seeking a Client Relations Analyst to join a stellar team. In this role, you are the first point of contact to a wide array of Broadridge clients. In addition, we are the 24/7/365 support for Broadridge's Client Relations teams (Account Management) across the country. When issues arise, a Client Ops Rep will evaluate the situation, review escalation procedures, and communicate directly to Account Management and/or the client Work Mode: Hybrid Position - This role includes working onsite at the EDH office two days per week. During the initial two-week training period, attendance will be required onsite five days per week, Monday through Friday. After training, the regular schedule may shift to either Sunday through Thursday or Tuesday through Saturday or may stay Monday through Friday.

Requirements

Computer competency and basic typing
Keen attention to detail with the ability to multi-task, and excellent time management and follow-up skills
A self-starter with professional communication skills
Ability to maintain a positive relationship with clients and co-workers
Ability to work collaboratively and professionally with internal colleagues
Ability to follow documented procedures and provide feedback for process improvement.
Comprehensive experience with MS Access, Excel, Word and Outlook required.

Nice To Haves

2+ year of experience in a client service related role or equivalent experience
Experience with MS Office suite of products

Responsibilities

Research and analyze each situation to ensure clear instructions are presented.
Documented daily tasks to perform, as well as unknown daily issues that arise, which will be addressed within client Service Level Agreements (SLA's).
Handle issues from beginning to end until a resolution has been reached.
Apply your knowledge of the organization's policies, procedures, platforms, products, and services to assess moderately complex problems/concerns in order to achieve a resolution.
Client Ops Reps also assist in 24/7 coverage of other Broadridge departments that do not have night/weekend/holiday coverage.
May perform other duties/responsibilities as needed or assigned.

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