CLIENT RELATIONS COORDINATOR - 60073167

State of Florida • Venice, FL

1d • $47,000 - $53,000 • Onsite

About The Position

The Department of Children and Families Office of Enterprise Support ensure escalated client issues for the Department are resolved on time and with excellence. The team strives to provide professional and accurate handling of all sensitive customer issues with high levels of empathy and respect.

This is a highly responsible position requiring both dedication to high-quality customer service and experience in health and human service system navigation. This position will provide professional responses to client issues using a model of empathy, respect, and care. The incumbent will use analytical and social work skills to assess and resolve escalated client issues while providing clear and respectful communication with the customer, department leadership, and other stakeholders.

Requirements

• At least a high school diploma or GED.
• 3 years of experience in Economic Self Sufficiency.
• Knowledge of how to navigate Economic Self Sufficiency systems (i.e., Florida, Worker Portal, etc.).
• 3 years of experience in Client Relations and customer service work.

Nice To Haves

• Expertise in Medicaid (Family and Adult).
• Knowledge of data collection methods and analysis.
• Bilingual (English and Spanish or Creole)

Responsibilities

• Produce responses to complex client issues received from partner agencies and department leadership, many of which involve multiple stakeholders or sister agencies. This response must be complete, accurate, timely, and delivered with respect.
• Facilitate short-term projects using project management skills to resolve complex issues with multiple parties. Example activities: identify appropriate team members, schedule and facilitate meetings, gather documents, produce summaries, develop plans for resolution, meet plan timeframes, and ensure consistent communication with the team and the customer.
• Provide written and verbal communications for clients and stakeholders of exceptional quality. Communicate information in a way that is understandable, actionable, and responds fully to each request or concern raised.
• Acquire and maintain sufficient systems knowledge of program areas to effectively collaborate, analyze responses, and produce quality communications.
• This is advanced professional work that ensures all client inquiries, regardless of source, are resolved on time and with excellence. Ensures precision and efficiency within the unit to provide the highest level of customer service.
• Identifies trends; analyzes, evaluates, and makes recommendations for statewide policy, training, or communication needs.
• Conducts special projects as assigned by the Client Relations Manager, Enterprise Support Director, or the Department of Children and Families Executive Leadership Team.
• This is a full-time position and will not be a telework position. Required to be within a local DCF office Mon-Fri, 8-5.

Benefits

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED