Client Relations Specialist

INTERNATIONAL CODE COUNCIL INC•Cincinnati, OH

47m•Onsite

About The Position

American Legal Publishing is seeking an energetic, professional individual to join our fast-paced team serving a nationwide, government-focused client base. We provide ordinance publication (codification) services to more than 3,500 local governments across the U.S., including major cities such as New York City, Los Angeles, Chicago, and Dallas. In this role, you will communicate directly with city clerks, city attorneys, mayors, and other municipal officials. Our office is located in downtown Cincinnati, where a team of approximately 50 dedicated employees supports our mission.

Requirements

Bachelor’s degree required
Experience in local government, customer service, or public-facing roles is helpful but not required
Outgoing, with strong interpersonal and customer-service skills
Excellent written and verbal communication abilities
Highly efficient, productive, and detail-oriented
Strong organizational skills with the ability to stay focused
Self-motivated and capable of working independently
Comfortable managing multiple projects simultaneously

Nice To Haves

Experience in local government, customer service, or public-facing roles is helpful but not required

Responsibilities

Collaborate closely with an experienced team
Communicate with clients through email, letters, and phone interactions
Use an electronic CRM database to track client communications and project status
Gain comprehensive knowledge of our business operations and work with all internal departments
Manage client requests and work orders with accuracy and professionalism
Performs other related duties as assigned