Client Relations Specialist

Children's Network of Hillsborough•Egypt Lake-Leto, FL

4d•Onsite

About The Position

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. The purpose of the position is to provide a liaison between the community and Children’s Network. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s Degree in Human Services, public relations or other related field.
Must demonstrate strong interpersonal and communication skills, fostering positive relationships with clients and stakeholders.
Possess the ability to actively listen, understand client needs, and respond promptly and professionally, ensuring high levels of satisfaction and trust.
With strong problem-solving and conflict resolution abilities, they navigate challenging situations with diplomacy and tact.
Should be highly organized and detail-oriented, capable of managing multiple client accounts, tracking interactions, and maintaining accurate records.
Additionally, they exhibit adaptability and teamwork, collaborating effectively with internal departments to provide seamless support and enhance the overall client experience.
Demonstrate the ability to combine empathy, professionalism, and strategic thinking to support both client goals and organizational objectives.
Ability to read, analyze and interpret general business documents, policies, and regulations is essential.
Ability to respond to common inquiries or complaints from various stakeholders of the agency.
This position also requires the ability to effectively present information and respond to questions from employees, management, and external stakeholders.
Demonstrates strong mathematical skills essential for analyzing data, managing budgets, and optimizing operational efficiency.
Proficient in performing financial calculations, interpreting statistical data, and developing forecasts, they support data-driven decision-making and strategic planning.
Their expertise includes working with complex metrics, identifying trends, and evaluating key performance indicators (KPIs) to ensure informed operational adjustments.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.
Proof of education is required
Valid driver’s license required, with proof of insurance
Driver’s license check is a requirement
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
Drug Screening is a requirement

Nice To Haves

Previous experience or knowledge of the child welfare system preferred

Responsibilities

Establish and maintain positive working relationships with internal and external customers.
Responsible for answering or routing community complaints and concerns.
Track, measure and evaluate client complaints/grievances with the overall goal to decrease the number of complaints and grievances per quarter.
Develop, maintain and client “concern line” to improve overall communication and response to clients, foster parent and community stakeholders in the community.
Assist with local public relations efforts to include development of marketing materials, newsletters and press releases.
Develop, maintain and evaluate a system of communication with project staff, foster parents, stakeholders, Department of Children and families, legislative offices and other community groups to ensure pertinent project information is disseminated as appropriate.
Oversee and track request for access to client records.
Develop a system to increased, track and distribute resources for clients and children.
Provide training to project staff related to client relations, communication and customer services areas.
Assure accurate documentation of services provided; submit monthly or quarterly reports as required.
Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.