Client Relations Specialist
About The Position
You are ... a professional who is dedicated to outstanding customer satisfaction, a savvy software user who easily adopts new programs and processes, and a multitasker with attention to detail. As part of the customer service team, you work out of the Anton Paar USA Eastern Headquaters Office in Ashland, VA. You interact with external and internal customers on every aspect of the pre-sales workflow. You will report to the Director of Client Relations in Ashland, VA. The salary range for this position is $21.00 - $23.70. Anton Paar USA offers full benefits and a profit sharing contribution to your 401k retirement savings. We offer a $10,000 anniversary bonus every five years plus additional bonus opportunities. We are ... focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life. Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.
Requirements
- Strong customer service skills
- Excellent time management, organizational, and prioritizing skills
- Associate's or Bachelor's degree in Business Administration or 3 years of experience in a professional environment client relations role
- Ownership of assigned cases and detail-oriented mindset
Responsibilities
- Issuing price quotations, invoices, and optimizing shipping methods
- Creating and maintaining electronic records in CRM and ERP
- Processing orders from customers and web-shop
- CRM key user status, including training, problem resolution, and liaison to world headquarters (Graz, Austria)
Benefits
- full benefits
- profit sharing contribution to your 401k retirement savings
- $10,000 anniversary bonus every five years plus additional bonus opportunities
- competitive salaries
- award-winning benefits package
- opportunities for professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
