Client Relations Support Associate

Parkview Health at Home•Fort Wayne, IN

1d•Remote

About The Position

CommonSpirit Health is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. At CommonSpirit Health, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including:

Requirements

High School diploma or equivalent is required.
Minimum of two years customer service experience required.
Excellent communication skills, both verbal and written are required.
Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.

Nice To Haves

Minimum of one year of medical office experience preferred.

Responsibilities

Processes approved physician orders.
Delivers and picks up up documents that need to be signed by a physician for identified accounts.
Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
Promotes an open flow of information and education in support of home care and/or hospice goals.
Completes and submits all required documentation in an accurate and timely manner.
Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
Tracks documentation requiring a physician’s signature using organization standard document management software and processes.
Follows up on items needed in support.